How Axon AI, a brand operated by Digital Data Solutions Ltd, collects, processes and protects personal data as part of its voice and omnichannel AI agent service.
Digital Data Solutions Ltd — publishing company of the Axon AI brand.
7 Ocean Avenue, Sea View, Les Jardins d'Anna, Flic en Flac, Republic of Mauritius.
BRN: C20173522 · Company Number: C173522.
Publication director and data contact point: Dr Stéphane Bach, founder & CEO. Contact: contact@axon-ai.mu · sbach@digital-data-solutions.net.
Axon AI collects and processes two categories of data, in compliance with the Data Protection Act 2017 of the Republic of Mauritius and, where applicable, with the General Data Protection Regulation (GDPR — EU 2016/679).
A. Website visitor data (axon-ai.tech) — contact details submitted via the contact form or by email (name, company, phone number, email address, message content), as well as strictly necessary technical data (FR/EN language preference, session).
B. Operational data processed by the AI agents on behalf of our enterprise customers — voice call recordings and transcripts, history of WhatsApp, email and SMS conversations, call metadata (numbers, timestamps, duration, outcome), data from third-party systems connected by the customer (CRM, calendar, ERP).
For category B, Axon acts as a processor within the meaning of the GDPR, the enterprise customer being the controller.
Data is not transferred to any third party for commercial purposes.
To deliver its service, Axon relies on technical processors bound by contract and confidentiality commitments, including:
The full and up-to-date list of processors is available on request at contact@axon-ai.mu.
Operational data is hosted on dedicated infrastructure in the Republic of Mauritius, with encrypted replication in the European Union to ensure service continuity.
Certain technical processors may handle data from third countries. Such transfers are framed by the European Commission's standard contractual clauses or by equivalent mechanisms recognised by the Mauritian Data Protection Office. No transfer to non-compliant jurisdictions is made.
In accordance with applicable law, you have a right of access, rectification, erasure, restriction, portability and objection to the processing of your personal data, as well as the right to set post-mortem directives.
These rights may be exercised at any time by email to contact@axon-ai.mu or sbach@digital-data-solutions.net. We reply within a maximum of one month.
Should you disagree with the processing of your data, you may refer the matter to the Data Protection Office of the Republic of Mauritius or, if you reside in the European Union, to your country's supervisory authority.
Security measures implemented include encryption of data in transit and at rest, tenant-based isolation (each customer has its own workspace), strict role-based access controls, access logging, encrypted backups with regular restore tests, and periodic security audits.
No Axon staff member listens to calls or reads messages in clear, unless the customer explicitly requests such an intervention.
The axon-ai.tech site uses only cookies strictly necessary for its proper functioning (session, language preference). No third-party advertising tracker is placed without prior consent. Should this change, a consent banner will be displayed in accordance with the applicable regulation.
This policy is governed by the law of the Republic of Mauritius. Any dispute relating to its interpretation or execution shall be under the exclusive jurisdiction of the courts of Port Louis.
This policy may be updated to reflect technical or regulatory changes. The version in force is the one published on axon-ai.tech.